Streamline your incident response by automatically transforming Doppel alerts into ServiceNow tickets. This integration features bi-directional synchronization, ensuring that status updates and key fields remain consistent across both platforms in real-time. Eliminate manual data entry and keep your security and IT teams aligned with a single, unified source of truth.

- Bi-directional synchronization between Doppel alerts and ServiceNow Incident Management
- Automatic creation of DOP-prefixed incidents from Doppel digital risk alerts (phishing, brand abuse, impersonation, etc.)
- Score-based prioritization (Doppel alert score → ServiceNow impact/urgency)
- State mapping (Doppel queue\_state → ServiceNow incident state) with automatic close code/notes for resolved/closed states
- Bi-directional comment synchronization
- Entity state synchronization (from Doppel Alert Fields table back to Doppel)
- Scheduled polling of Doppel alerts with configurable interval (minutes)
- Historical alert fetching on first run (configurable number of days)
- Guided configuration form with Test Connectivity validation
- Comprehensive logging and error handling for troubleshooting