Phoebe - IT Service Management NewRocket Agentic Pack
Transform IT Service Delivery with AI-Powered Resolution and Continuous Learning
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-10-24 | 0 | - |
About
Phoebe is NewRocket’s ITSM front door that intercepts requests, resolves routine issues, and orchestrates escalations—all within ServiceNow.
Powered by AI Agent Studio, Virtual Agent Designer, and AI Agents, Phoebe runs autonomously on triggers and events to deflect incidents, pre-fill tickets with context, and continuously learn by converting resolutions into knowledge with Elara
Key Features
• Diagnoses step by step from your own knowledge articles and cites the source, resolving in chat rather than raising a ticket.
• Every escalated ticket carries the full handoff: steps tried, the user's words, what's ruled out. L2 never repeats L1.
• Request policy is checked before any catalog item is offered; nothing is submitted without confirmation.
• Recommends a next action on every new incident, grounded in prior resolved cases.
• Users see and comment on only their own tickets.