Knowledge Accelerators Video Self-Service+
by PCHowTo, Incorporated d/b/a Knowledge Ac
Reduce support tickets & improve self-service in ServiceNow with 20,000+ how-to videos & modern workplace training solutions
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
**Knowledge Accelerators** helps ServiceNow customers improve self-service by embedding a continuously updated library of short, task-based video tutorials directly into the ServiceNow experience. Designed for IT, HR, and enterprise support teams, it helps organizations:
- **Reduce repetitive support** requests with in-context, visual guidance
- **Boost self-service adoption** across Virtual Agents, chatbots, and other tools
- **Drive faster adoption and onboarding** without creating or maintaining support content
- **Fast, secure deployment** using flexible APIs and role based setup
- **Custom how-to videos** for common Level 1 & 2 tickets
**20,000+ Video Library** includes this and more **:**
- **AI and AI-enabled work tools:** Microsoft 365 Copilot, ChatGPT Enterprise, Google Gemini…
- **Productivity and business platforms:** All M365 Apps, G-Suite, Apple & Mac Products, Power Platform…
- **Workplace apps and devices:** Teams, Gmail, OneDrive, Windows, macOS, iOS…
Unlike static knowledge bases built around long articles, Knowledge Accelerators delivers visual, contextual self-help that is easier to use, easier to maintain, and built to improve ticket deflection, end-user experience, and ROI. The content is continously updated so you don't have to worry about the ongoing relevance for your end users.
The Knowledge Accelerators Video Self-Service+ App makes it easy to get started with integrating the Knowledge Accelerators video library into ServiceNow.
With a simple, guided experience, it helps you capture everything you need in one go—cutting down on back-and-forth and speeding up your path to value.
Key Features
- **Simple, secure request form** – Submit all required information and attachments in one place
- **Guided experience** – Built-in validation helps ensure everything is complete and accurate
- **Automatic notifications** – Requests are instantly shared with Knowledge Accelerators, including attachments
- **Easy updates** – Submit and manage updates without confusion or extra steps
- **Privacy built-in** – Quick access to the app’s privacy policy directly within ServiceNow