Last Mile: OT Asset Data Integration Pilot
Built for Operations. Proven in the Field. Designed to Scale.
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
**Bridge the Gap Between the Factory Floor and the Digital Workflow.**
Last Mile provides a high-velocity bridge for your Operational Technology (OT) asset data, moving it from siloed systems into the ServiceNow platform. We specialize in the "hard part" of digital transformation: the ingestion, normalization, and secure delivery of raw OT signals into actionable ServiceNow records.
By integrating Last Mile, your organization moves beyond reactive maintenance into a state of real-time operational awareness.
**Key Benefits:**
- **Near-Zero Time to Value:** Deployment and data flow happen in days, not months.
- **Unified Visibility:** Consolidate data from fragmented OT systems into a single, reliable "source of truth" within ServiceNow.
- **Actionable Intelligence:** Transform equipment degradation and environmental signals into automated workflows, reducing downtime and preventing escalations.
- **Scalable Integration:** Designed to grow with your infrastructure, supporting a wide range of OT systems and OEM hardware.
_Last Mile turns real-world events into measurable outcomes, accountability, and a faster operational response._
Key Features
- **Unified Operational Status Portal:** Provides a centralized Service Portal that serves as a real-time status check and knowledge hub for all integrated Last Mile components.
- **Normalized OEM Data Model:** Includes a robust data model designed to align disparate third-party OEM schemas—such as Siemens and Samsara—with native ServiceNow table structures to ensure data consistency.
- **Predictive Maintenance Framework:** Leverages AI-native infrastructure to help organizations transition from reactive repairs to proactive, predictive maintenance workflows.
- **Industrial Workflow Orchestration:** Extends the power of the core ServiceNow workflow engine to automate and manage complex industrial maintenance and operational tasks.
- **Enterprise Extensibility:** Built for future-ready integration with Field Service Management (FSM) and Integrated Risk Management (IRM) for comprehensive industrial oversight.