TeamViewer DEX Virtual Assistant
Enables end users to self-remediate common issues through automated workflows
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About
Significantly reduce the number of service desk tickets by empowering users to self-heal common issues with the TeamViewer DEX Virtual Assistant, whether in the office or at home.
In a remote-first world, it’s inevitable that users will encounter more IT issues. To help employees work effectively from anywhere, they need to be able to effectively resolve IT issues without reliance on the service desk. Unfortunately, traditional chatbots are severely limited in their functionality because they can only direct users to knowledgebase articles. Ultimately, users must manually resolve their IT issue.
The TeamViewer DEX Virtual Assistant takes chatbot functionality into the future. It integrates the power of TeamViewer DEX platform directly within the ServiceNow Virtual Agent so users can take advantage of TeamViewer DEX 's real-time troubleshooting and remediation features to easily resolve issues end-to-end without raising a ticket with the service desk.
Working with TeamViewer DEX and ServiceNow gives you the ability to implement full-cycle user self-service capability through completely automated issue resolution to reduce service desk queues and increase overall user satisfaction with IT support. By eliminating the need to contact the help desk, you also greatly increase user productivity so that the business, IT and users all benefit from increased efficiency.
Key Features
- TeamViewer DEX Virtual Assistant app is an integration between ServiceNow's Virtual Agent module and TeamViewer DEX platform.
- It allows end users to fix few predefined problems on their own machine.
- Users just need to type their problem in Virtual Agent.
- TeamViewer DEX Virtual Assistant will immediately analyze the problem statement of user and will provide option to select an issue type available.
- Once user confirms the issue type, TeamViewer DEX Virtual Assistant will try to fix the problem
- Supports Guided setup for easy configuration
- Changes for assigning CI to an incident
- Supports domain separated instances
- Added new use cases to fix frequent problems
- Oauth 2.0 Authentication support