Streamline IT Service Management workflows and processes for modern operations. You can effectively manage walk-up appointments, and streamline change management in Service Operations Workspace. All of these workflows leverage the power of capabilities such collaborations, AI based recommendations and on-call scheduling.

With Service Operations Workspace, you can effectively manage change & problem. Here are some of the key features:

- **Walk-up Experience** - Enable agents and administrators to review and manage Walk-up interactions, appointments, stockrooms, and kiosks at the Walk-up service location. 
- **Change Management: ** Navigate the change lifecycle with dynamic overview pages and a scheduling experience in Service Operations Workspace.
- **Problem Management: ** Problem coordinators can manage problems and problem tasks through their lifecycle.
- **Major Incident Management: ** Manage the entire major incident lifecycle in Service Operations Workspace
- **Experts on-call:** Reach out to experts on-call on high-priority tasks and track on-call escalations in real-time.