The ITOM - Advanced app empowers users to harness AI-driven automation across the most demanding IT operations challenges: from service mapping and cloud discovery to certificate management, cryptographic asset compliance, and firewall task automation. 

Purpose-built AI agents work autonomously in the background, eliminating manual toil and reducing operational risk with capabilities spanning LEAP Automation opportunity discovery, ACC health monitoring, and MID Guardian oversight, ITOM - Advanced transforms reactive IT ops into an intelligent, self-managing operation.

- **Cryptographic Asset Compliance** - ServiceNow Cryptographic Asset Compliance helps inventory, assess, and manage cryptographic assets across cloud and on-premises environments to support post-quantum cryptography (PQC) readiness and maintain security compliance. It helps organizations future-proof their cryptographic assets, like digital certificates and cloud keys, with AI-driven analytics. As quantum computing advances threaten traditional cryptographic algorithms, this application provides visibility and control for PQC migration preparation.
- **AI Agents for Agent Client Collector (ACC)** - Autonomously monitors ACC deployments across endpoints, ensuring agent health, version compliance, and seamless data collection without manual intervention, and provides guided troubleshooting experience.
- **AI Agents for Discovery** - Proactively tracks and renews digital certificates enterprise-wide, eliminating outages by auto-detecting expirations and creating firewall rules.
- **AI Agents for Service Level Objective (SLO)** - Use the SLO creator agent to generate SLOs for your services. The agent analyzes incidents, alerts, and outage events to automatically create SLOs, helping teams adopt SLOs faster and track service reliability.
- **ITOM AI Agents for Service Mapping** - Intelligently discovers application dependencies and maps services to infrastructure, autonomously resolving gaps to keep service maps accurate and business-ready.
- **MID Guardian**  - Continuously monitors MID Server health and connectivity, providing guided troubleshooting of MID Server issues to resolve them seamlessly.
- **AI Agents for AIOps** - Autonomous AI agents that investigate alerts, correlate signals across your environment, and recommend or take remediation actions, reducing manual triage and accelerating resolution.
- **AI Agents for Observability** - Collaborate with third-party APM and observability tools to analyze service impact and prioritize investigations.
- **AI Agent for Synthetic Monitoring** - Simulates user transactions on HTTP endpoints to identify performance bottlenecks, help ensure up-time, and optimize user experiences.
- **AI Agent Topology Mapping** - Discovers, classifies, and syncs AI agents deployed in the cloud, including the AI model metadata that the agent deployed.

- **LEAP (Learning Enhanced Automation Platform)** - Amplifies efficiency by mining historical incident data to generate dynamic resolution steps, problem record, KBs, and playbooks. LEAP helps in faster resolution of incidents with Ansible and LEAP playbooks for automation workflows, and reducing MTTR.

- **AI Agents for Health Log Analytics** - Automatically parses and classifies log data to detect anomalies and surface actionable alerts, reducing noise and accelerating root-cause investigation.
- **ITOM URL Discovery** - Discover URLs and SaaS applications from ITOM Browser Plugin.