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ITOM URL Discovery

ITOM URL Discovery

by Service-now.com

Turn browser activity into actionable intelligence.

0 installs 0 reviews v1.4.3 Scoped Application Free-ish (consumes 2 tables) 2 tables
Developer Instance Sub-Production

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First tracked: 2026-04-09 Latest: 2026-09-09 (0 installs)
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About

As organizations increasingly rely on SaaS applications, web platforms, and tools, the number of URLs accessed across enterprise environments has grown exponentially. From business-critical applications to shadow IT, this expansion introduces challenges around visibility, governance, and compliance. Regulations and internal governance policies now demand clear tracking of application usage, data access points, and ownership across digital assets. 

Leveraging  **URL Discovery**** ,** enterprises can gain comprehensive visibility into all accessed web endpoints across their environment. Powered by ITOM Discovery and agent-based telemetry (ACC), this capability systematically captures and analyzes URL activity, enabling organizations to identify sanctioned and unsanctioned applications, usage, and establish governance controls. This visibility is critical for driving security posture improvements, ensuring compliance, and enabling data-driven decision-making across IT and business teams. 

Key Features

**URL Onboarding**

Choose between two modes —  **Broad** , which captures all accessed URLs for full visibility, or  **Targeted** , which tracks a defined list of URLs enriched with metadata like category, product, publisher, and application service linkage. 

Each monitored URL surfaces  **Total Usage****   **and ** Last Accessed** metrics, with data retained for up to 30 days.  

**Insights Captured: **

**URL Discovery Insights**  provides visibility into URL access patterns across managed endpoints over the last 24 hours, with data retained for up to 30 days. 

The insights page surfaces two visualizations — a  **bar chart**  of the top 5 most-visited URLs by hit count, and a donut chart breaking down targeted URL visits by category. A detailed  **URL table**  lists each monitored URL with number of visits, last accessed timestamp, total usage in hours, and category tag. 

**Drive SAM Outcomes **

For  **Software Asset Management** , URL Discovery is a foundational data source. By surfacing real application usage patterns, it enables SAM teams to reconcile licenses against actual consumption, eliminate shelfware, rightsize SaaS subscriptions, and build accurate software catalogs — driving measurable cost optimization across the application portfolio. 

Beyond cost, URL Discovery supports  **Technology Lifecycle Management**  by providing the usage intelligence needed to make informed decisions about application renewals, retirements, and consolidations. Teams gain a clear picture of which tools are actively used, by whom, and how often — turning endpoint telemetry into actionable lifecycle signals. 

Version History (5)
v1.4.3 2026-08-07 20:28:43
Fixed You can now add one or more URLs to targeted discovery from the Other URLs tab and the domain details page in the ITOM URL Discovery for SAM...
v1.2.1 2026-07-09 17:00:53
New Application Service and SAM Product are now optional when monitoring URLs, so you can track URLs and domains that aren't tied to a specific ser...
v1.1.1 2026-06-16 16:54:33
Fixed URLs can now be removed from the Targeted URL Discovery monitoring list. The Product and Application Service fields are now optional when ad...
v1.1.0 2026-05-05 15:08:44
New Remove Targeted URLs: You can now remove individual URLs from the Targeted URL Discovery monitoring list directly from the Discovery Admin Wor...
v1.0.2 2026-04-09 14:21:20
New URL Discovery Settings page Configure Targeted and Broad URL monitoring from a new section on the Settings page in the Discovery Admin Workspa...
ID: 1d21707d2fabbe14bd4de51bcfa4e315 · Published: Aug 2026 · Updated: Sep 09, 2026