Core Business Suite Advanced provides a unified case and knowledge management experience that consolidates advanced operational capabilities across Finance, Human Resources, Procurement, Legal, Health & Safety, Facilities, Supplier Lifecycle Operations, and Accounts Payable Operations. It enables organizations to standardize, manage, and streamline critical employee and business workflows on a single, unified platform.

CBS Advanced extends service desk use cases to support more complex business-specific processes.

It includes

• AI Voice Agents to deflect requestor

incidents for the most expensive customer

channel

• AI Assistants to support tuition

reimbursement, generating growth plans,

H&S incident patterns and more.

• Employee Journey Management to expand

into high value complex processes like

onboarding, offboarding, relocations, and so on.

• Health & Safety Incident Management tracks

safety-related issues and reduces risks.

• Workplace Reservations map and

understand your office spaces and utilization.