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AlertOps

AlertOps

by AlertOps Inc

Real-time alerting and incident management

0 installs 0 reviews v1.0.4 Scoped Application Free (integration tables[2] not counted) 2 tables

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First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

AlertOps enhances incident management by seamlessly integrating with ServiceNow, enabling real-time notifications, escalations, and resolution capabilities. Its key features include automatic synchronization of ServiceNow Groups and Users with AlertOps, flexible on-call scheduling, and bi-directional data updates. The integration ensures that incidents,cases,event alerts from ServiceNow trigger timely alerts through various channels, such as SMS, email, voice, chat (Teams and Slack), or push notifications (iOS/Android), and allows users to respond and resolve issues directly from their preferred communication method. This user-friendly integration requires no custom code, facilitating a quick and efficient setup to improve incident response and management.

 

Key Features

**Real-Time Notifications** : Automatically notify users via SMS, email, voice, chat, or push notifications when an incident/case/event alert is created or updated in ServiceNow. Users can take assignments or resolve issues directly from these notifications.

 

**Seamless Integration Setup** : The setup process is simple and user-friendly, requiring minimal effort to configure within ServiceNow, with almost no configuration needed in AlertOps.

 

**Outbound Action Templates:** Easily setup outbound action templates for creating and updating incidents in ServiceNow when alerts are created in AlertOps.

 

**Bi-Directional Data Synchronization** : Ensure real-time updates between ServiceNow and AlertOps, including incident status, assigned owner, and notification/escalation timelines.

 

**Group and User Synchronization** : Automatically sync ServiceNow groups and their members with AlertOps. Adding or removing users in ServiceNow groups automatically updates AlertOps, including contact methods.

 

**On-call Calendar View:** View On-call calendar, and members within ServiceNow itself for groups setup in AlertOps

 

**Simplified Bulk Import** : Quickly import all groups from AlertOps into ServiceNow with a single click, streamlining the initial setup process.

 

**Manual Alert Creation** : Easily create alerts for incidents directly from ServiceNow with intuitive UI pages for custom alerting needs.

 

**Customizable Integration** : Highly flexible integration allows modifications to meet specific organizational needs on both AlertOps and ServiceNow ends.

 

**Dynamic Incident Updates** : Automatically reflect changes such as incident closure, assignment updates, or work notes in AlertOps, ensuring synchronized workflows.

 

**Simplified Integration Management** : Easily create or modify integration settings, including noise reduction filters, alerting conditions, and webhook configurations, directly within ServiceNow.

 

Version History (3)
v1.0.4 2026-08-14 13:26:19
V1.0.4- Compatibility – Australia, Zurich, Yokohoma   - Added integration compatibility for 'Case' (sn_customerservice_case) table   - M...
v1.0.3 2026-04-02 05:49:47
V1.0.3 - Compatibility – Australia, Zurich, Xanadu, Washington DC, Vancouver, Utah, Yokohoma, and Tokyo Releases   - Added integration compat...
v1.0.2 2025-04-24 13:59:39
V1.0.3 - Compatibility – Xanadu, Washington DC, Vancouver, Utah, Yokohoma, and Tokyo Releases   - Added ‘AlertOps to ServiceNow – Outbound In...
ID: 57cbbc37fbbac210c889f31c05efdc31 · Published: Aug 2026 · Updated: Sep 09, 2026