The ServiceNow Sourcing and Procurement Operations Foundation application equips procurement specialists with assistive ServiceNow Otto, powered by Now Assist, skills embedded directly in their requisition and case management workflows. From summarizing procurement cases to drafting email responses, these AI-powered skills reduce manual effort and help specialists resolve issues faster — while keeping humans in control at every step.

AI-powered capabilities embedded across procurement inquiry management workflow to drive faster processing, reduce manual effort, and improve operational efficiency while keeping humans in control.