The ServiceNow Sourcing and Procurement Operations Prime application delivers a comprehensive suite of AI-powered skills and agents that transform how procurement specialists handle requisitions, sourcing events, and inquiries. From intelligent intake and automated catalog matching to agentic workflows that resolve exceptions and route ownership — Prime accelerates end-to-end sourcing and procurement operations while keeping humans in control at every step.

AI-powered capabilities embedded across procurement inquiry management and procurement processing workflows to drive faster processing, reduce manual effort, and improve operational efficiency while keeping humans in control.