0 installs
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v1.4.5
Scoped Application
Free
Install Trend
First tracked: 2026-04-09
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
The ServiceNow® Agentic Contact Center for Banking application provides an AI‑led experience for CSRs (Customer Services Representatives) that streamlines front‑office banking operations and reduces the challenges CSRs face such as navigating multiple systems, improving overall efficiency.
Key Features
- Provide CSRs with workspaces that offer AI-enabled assistance during customer interactions and profile analysis.
- Handle customer inquiries, review customer insights, and get suggested actions through AI skills and agents.
- View customer data such as account details and recent transactions without switching between different applications.
Version History (5)
v1.4.5
2026-09-04 14:54:36
Changed
Updated internal application components to support ongoing platform enhancements
v1.4.4
2026-08-07 18:45:21
Changed
Updated internal application components to support ongoing platform enhancements.
Updated "ServiceNow Otto" branding for Agentic Contact ...
v1.3.0
2026-06-16 16:27:06
Changed:
Updated dependency from AI Foundation to FSO Now Assist
v1.1.0
2026-05-05 14:38:55
New
Added query rules for customer service cases to control data access based on user roles: personal agents can now access all cases for all con...
v1.0.1
2026-04-09 15:00:20
Initial release
ID: afd5701cfff93210daf4ffffffffff05 · Published: Sep 2026 · Updated: Sep 09, 2026