Financial Services Operations Integration with Verifi
Fast‑track pre disputes with Verifi automation
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| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
This application enables integrating Financial Services Operations with Verifi's Cardholder Dispute Resolution Network (CDRN) to support launching pre-dispute cases within the issuer dispute workflow. It assists in deflecting chargebacks with predefined subflows for eligibility checks, case creation, and periodic polling, and enables resolution within Verifi's standard 72-hour window.
Key Features
- Runs a real‑time eligibility inquiry before creating any Verifi case.
- Creates a CDRN case directly from the dispute flow, and stores the Verifi Case ID for lifecycle tracking and downstream actions (retrieve/update/close).
- Supports single-case lookup and bulk retrieval of CDRN cases to keep ServiceNow in sync with Verifi.
- Includes predefined subflows for Visa & Mastercard.