ServiceNow AI Control Tower is a centralized enterprise governance and visibility workspace. It helps organizations discover, govern, secure, observe, and measure all AI assets—including internal models and third-party agents.

- **AI Control Tower:** Single pane view of AI footprint in the organization with actionable insights for governance and control.
- **Centralized AI asset inventory:** Centralized information about AI systems, AI models, prompts, MCP servers and datasets, and their relationships. 
- **Discover:** Automatically discover AI across the enterprise—hyperscalers, SaaS platforms, dev platforms. Also supports automated discovery of Now Assist skills and ServiceNow deployed models.
- **Govern:** Establish AI strategy, manage risk and lifecycle, deploy and enforce integrated controls, and demonstrate compliance. Connect AI investments to business outcomes and automate EU AI Act, NIST AI RMF with continuous governance, not periodic audits.
- **Secure:** Track AI access, security posture metrics, and guardrails—taking action through automated workflows while maintaining control across the entire AI landscape. Analyze exposure, prompt injections,
- **Observe:** Continuously monitor and evaluate AI agents' performance through metrics and log traces. Quality and safety scoring feeds value calculations.
- **Measure:** Quantify AI's business impact with comprehensive metrics tracking adoption rates, realized value, and ROI. 
- **AI Native platform experience:** Built-in AI insights and recommendations that drives action not just reporting