ServiceNow AI Control Tower is a centralized enterprise governance and visibility workspace. It helps organizations discover, govern, secure, observe, and measure all AI assets—including internal models and third-party agents.

- AI Control Tower: A single-pane view of your organization's AI footprint, with actionable insights for governance and control.
- Centralized AI asset inventory: Centralized view for your AI systems, AI models, prompts, MCP servers, and datasets, and how they relate to each other.
- Discover: Automatically discover AI across the enterprise, including hyperscalers, SaaS platforms, and dev platforms. Also automatically discover Now Assist skills and ServiceNow deployed models.
- Govern: Establish AI strategy, manage risk and lifecycle, deploy and enforce integrated controls, and demonstrate compliance. Connect AI investments to business outcomes, and automate compliance with the EU AI Act and NIST AI RMF through continuous governance rather than periodic audits.
- Secure: Track AI agent access, security posture metrics, and guardrails. Take action through automated workflows while maintaining control across your entire AI landscape. Analyze exposure, prompt injections, and offensive content.
- Observe: Continuously monitor and evaluate AI agents' performance through metrics and log traces. Quality and safety scoring feeds value calculations.
- Measure: Quantify AI's business impact with comprehensive metrics that track adoption rates, realized value, and ROI.
- AI Native platform experience: Built-in AI insights and recommendations that drive action, not just reporting.