CPQ - Advanced extends the capabilities of CPQ - Foundation with agentic workflows, AI voice agents, and AI summarization for quote management. Designed for enterprises that require deeper automation across the order-to-revenue lifecycle, this solution reduces escalations, accelerates dispute resolution, and empowers sales agents with instant visibility into complex quotes. 

Built on the ServiceNow AI Platform, CPQ - Advanced includes prebuilt agentic workflows for RMA and invoice dispute handling, voice agents for order exceptions and invoice disputes, and AI summarization for quote management, delivering faster resolution and greater operational efficiency. 

- RMA AI agentic Workflow: Orchestrate end-to-end return merchandise authorization processes autonomously.
- Invoice Dispute Assist: Resolve invoice disputes faster with an autonomous agentic workflow.
- Order exception AI voice agent: Handle order exception cases through a voice-enabled AI agent.
- Invoice Dispute AI voice agent: Enable customers to initiate and progress invoice disputes by voice.
- Summarization for Quote Management: Empower sales agents with instant quote summaries across contacts, products, pricing, and revisions.