CPQ - Foundation delivers AI skills and agents purpose-built for configure, price, and quote workflows. Designed for enterprises processing high volumes of orders, invoices, and returns, this solution enables B2B customers and service teams to resolve requests faster with less manual effort. 

Built on the ServiceNow AI Platform, CPQ - Foundation includes prebuilt AI agents that automate order case intake, assist order operations, handle invoice dispute intake, and support return merchandise authorization (RMA) requests, reducing resolution times and improving customer satisfaction. 

- Manage Order Operations AI agent: Automate B2B order case creation from the Business Portal using natural language.
- Assist Order Management AI agent: Provide agents with contextual AI assistance throughout the order lifecycle.
- Invoice Dispute Intake Assistant: Enable customers to initiate invoice disputes quickly and accurately.
- RMA Assistant: Guide customers and agents through return merchandise authorization requests.