FSM - Foundation activates the AI features included with every FSM AI Native subscription. It works alongside Now Assist for Field Service Management to enable and govern foundational AI capabilities across your field service operations.

Technicians and dispatchers get Work Order Task Summarization out of the box — an AI capability that consolidates task details, work notes, activity streams, and contextual data into concise summaries. Less time searching through records, more time focused on the actual work.

AI-Powered Summarization

Work Order Task Summarization: Automatically generate concise summaries of work order tasks to reduce manual review effort.