TSOM - Advanced
Adds ServiceNow generative AI to Telecom Service Operations Management.
0 installs
0 reviews
v3.0.5
Scoped Application
Free
Install Trend
First tracked: 2026-04-09
Latest: 2026-11-01 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-11-01 | 0 | - |
About
Adds ServiceNow Otto for Telecom Service Operations Management. ServiceNow Otto provides summarization and assist skills within service operations workflows, which help operations teams triage issues faster.
Key Features
- GenAI skills in the TSOM operations workspace
- Summarization of incidents, alarms, and case activity
- Suggested next steps and related records to support triage
Version History (5)
v3.0.5
2026-10-08 17:35:04
There are no specific features on agentic AI part added to TSOM as part of this release
v2.3.0
2026-09-10 20:19:23
Recertification for Brazil
v2.2.1
2026-08-07 19:13:04
Maintenance release — dependency updates only; no new customer-facing functionality in this version.
v2.0.2
2026-07-09 18:07:20
Maintenance release — dependency updates only; no new customer-facing functionality in this version.
v1.0.3
2026-04-09 15:18:41
SKU - Advanced
ID: e720b4c6ff333ed076dfe38ecfb5cd59 · Published: Oct 2026 · Updated: Nov 01, 2026