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Telecommunications Foundation

Telecommunications Foundation

by Service-now.com

SKU Foundation

0 installs 0 reviews v2.2.1 Scoped Application Free

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First tracked: 2026-04-09 Latest: 2026-09-09 (0 installs)
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About

SKU Foundation

 

SKU Advanced- Consolidation of the below skills and Agents

 

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Service Problem Case summarization

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Skill

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Test Result summary

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Skill

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Knowledge article generation

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Skill

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Resolution notes generation

|

Skill

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Test summarization

|

Skill

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Service Problem Case sentiment analysis

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Skill

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Comprehensive Summary of Linked records

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Skill

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Deadlock letter draft generation

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Skill

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Resolution notes generation for ADR

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Skill

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Generate telecom customer 360 insights

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Skill

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Telecom C360 Customer health insights

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Skill

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Telecom C360 Top customer issue insights

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Skill

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Structured Question Generator

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Skill

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GAF Telecom Grouping

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Skill

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GAF Telecom Topics

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Skill

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GAF Telecom Action Mapper

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Skill

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GAF Telecom Action Strategy

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Skill

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Group & Action - Telecom

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Skill

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Telecom Alert Analysis

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Skill

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Billing account information collector AI agent

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Agent

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Billing plan recommender AI agent

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Agent

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Billing invoice data collector AI agent

|

Agent

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Network remediation generation AI agent

|

Agent

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Network correlation monitor AI agent

|

Agent

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Network ticket actionable steps generation AI agent

|

Agent

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Ticket readiness AI agent

|

Agent

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Network ticket resolution AI agent

|

Agent

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Telecom customer support AI agent

|

Agent

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Ticket creation AI agent

|

Agent

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Customer interaction context gatherer AI agent

|

Agent

|
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Task information collector AI Agent V2

|

Agent

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Customer payment status AI Agent V2

|

Agent

|
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Service repair AI agent V2

|

Agent

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On demand service tester AI Agent V2

|

Agent

|
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Preliminary troubleshooter AI Agent V2

|

Agent

|

 

 

Key Features

SKU foundation

 

SKU Advanced- Consolidation of the below skills and Agents

 

|

Service Problem Case summarization

|

Skill

|
|

Test Result summary

|

Skill

|
|

Knowledge article generation

|

Skill

|
|

Resolution notes generation

|

Skill

|
|

Test summarization

|

Skill

|
|

Service Problem Case sentiment analysis

|

Skill

|
|

Comprehensive Summary of Linked records

|

Skill

|
|

Deadlock letter draft generation

|

Skill

|
|

Resolution notes generation for ADR

|

Skill

|
|

Generate telecom customer 360 insights

|

Skill

|
|

Telecom C360 Customer health insights

|

Skill

|
|

Telecom C360 Top customer issue insights

|

Skill

|
|

Structured Question Generator

|

Skill

|
|

GAF Telecom Grouping

|

Skill

|
|

GAF Telecom Topics

|

Skill

|
|

GAF Telecom Action Mapper

|

Skill

|
|

GAF Telecom Action Strategy

|

Skill

|
|

Group & Action - Telecom

|

Skill

|
|

Telecom Alert Analysis

|

Skill

|
|

Billing account information collector AI agent

|

Agent

|
|

Billing plan recommender AI agent

|

Agent

|
|

Billing invoice data collector AI agent

|

Agent

|
|

Network remediation generation AI agent

|

Agent

|
|

Network correlation monitor AI agent

|

Agent

|
|

Network ticket actionable steps generation AI agent

|

Agent

|
|

Ticket readiness AI agent

|

Agent

|
|

Network ticket resolution AI agent

|

Agent

|
|

Telecom customer support AI agent

|

Agent

|
|

Ticket creation AI agent

|

Agent

|
|

Customer interaction context gatherer AI agent

|

Agent

|
|

Task information collector AI Agent V2

|

Agent

|
|

Customer payment status AI Agent V2

|

Agent

|
|

Service repair AI agent V2

|

Agent

|
|

On demand service tester AI Agent V2

|

Agent

|
|

Preliminary troubleshooter AI Agent V2

|

Agent

|

 

 

Version History (3)
v2.2.1 2026-08-07 19:13:07
Otto Rebranding
v2.0.1 2026-06-16 16:50:38
New support of 3p models and security fixes Small models:Claude Haiku 4.5GPT‑5 miniLarge Models:Claude Sonnet 4.6GPT‑5.4
v1.0.4 2026-04-09 15:18:42
New
ID: 1aaa99063bdf72107bb664ac73e45a7f · Published: Aug 2026 · Updated: Sep 09, 2026