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RSM - Advanced

RSM - Advanced

by Service-now.com

Advanced RSM AI capabilities

0 installs 0 reviews v1.1.1 Scoped Application Free

Install Trend

First tracked: 2026-04-09 Latest: 2026-09-09 (0 installs)
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Date Install Count Change
2026-09-09 0 -

About

The RSM - Foundation application delivers advanced RSM AI capabilities for Retail Service Management.

 

Key Features

Store Inquiry AI Agent enables agents to accept, edit, or reject AI‑suggested solutions, accelerating decision‑making and reducing manual effort.

 

Version History (2)
v1.1.1 2026-08-07 19:12:34
Changed: Now Assist is becoming ServiceNow Otto. Otto is the unified AI experience through which people interact with ServiceNow’s intelligence in ...
v1.0.0 2026-04-09 15:18:53
New: Introduced an AI‑native SKU that delivers advanced RSM AI capabilities.
ID: c981d21987d3be945d3d87f7dabb35a2 · Published: Aug 2026 · Updated: Sep 09, 2026