SOM - Advanced delivers autonomous AI agents and agentic workflows purpose-built for sales and order management. Designed for sales development teams managing high-volume pipelines, this solution accelerates lead engagement, automates routine outreach, and streamlines appointment scheduling, freeing sellers to focus on higher-value activity. 

Built on the ServiceNow AI Platform and extending CPQ - Advanced, SOM - Advanced includes prebuilt SDR AI agents for lead nurturing, inbound email handling, appointment management, lead outreach, and lead disinterest detection, driving faster pipeline progression and more consistent sales execution. 

- Help nurture new leads agentic workflow: Autonomously progress new leads through nurture sequences to accelerate pipeline development.
- Appointment management AI agent: Automate meeting scheduling and follow-up for sales development representatives.
- Inbound email AI agent: Triage and respond to inbound sales emails autonomously.
- Lead outreach AI agent: Execute personalized outreach to prospects at scale.
- Lead disinterest AI agent: Identify and appropriately manage leads showing disengagement signals.