Every digital business relies on IT assets, foundational for protecting revenue and business resilience. Businesses need to track asset ownership, location, usage, configuration, costs, and value. ITAM enables adaptability as operations evolve.

As workplaces change, managing assets across tools and locations creates operational, cost, and risk challenges. Scattered data and siloed teams hinder efficiency.

ServiceNow® Hardware Asset Management enhances asset visibility and automates IT lifecycles on an AI native platform.

Asset managers can streamline sourcing and repair using AI agents in agentic workflows.

Key features include:

·       Automating IT lifecycles on one platform

·       End-to-end asset visibility

·       Cost and risk reduction

·       Centralized asset data for accurate reporting

·       Automated request-to-dispose workflows

·       Actionable AI insights for asset planning

·       Informed decision-making for utilization and investments

·       Compliance with security policies and regulations

Features like Hardware Normalization standardize asset data using manufacturer details and populate metadata (e.g., end-of-life dates) via the ServiceNow Content Library. Asset Lifecycle Automation uses Flow Designer for customizable workflows, while Asset Tasks automate updates across deployments and retirements.

The Hardware Asset Dashboard provides a command center for lifecycle management, normalization tracking, and compliance. Mobile Asset Inventory Audit validates physical stock against records using mobile scanning, improving accuracy through scheduled audits.

Boost the value of your existing AI native platform products already in place like Discovery, CMDB, Asset Management, and Service Catalog and get to value faster.

ServiceNow Hardware Asset Management - Advance brings advanced features beyond ServiceNow ITSM Asset Management foundational capabilities.

HAM Advanced contains AI skills and agentic workflows that help automate:

- Generate asset insights
- Sourcing, transfer, and procurement of assets upon request
- Hardware asset repair process

Key features include:

- Hardware model content and normalization
- Automated asset tasks—deploy, swap, and retire
- Contract renewal workflow
- Asset inventory audit
- Asset pallets
- Remote asset receiving
- Hardware asset dashboard
- Asset integration - Shipping carrier
- Service locations, Distribution channels support for Stockroom
- Indoor mapping capability for Hardware Asset
- Asset warranty integration with Lenovo
- Asset total cost of ownership (TCO)
- Hardware Asset Management maturity
- Hardware Asset Management for Zero Touch Mobility
- Licensing support for new resource categories
- Asset attestation
- Stockroom Receiving
- Receiving - my assets
- Asset putaway
- Asset performance reports
- Inventory reports