PSDS AI Native Foundation enables baseline AI capabilities to be available within Public Sector Digital Services in alignment with ServiceNow’s AI Native packaging approach.

This application supports entitlement‑based access to standard, out‑of‑the‑box AI features provided by PSDS and the ServiceNow platform. Availability of specific AI capabilities depends on the customer’s licensed tier and applicable entitlements.

For information about licensing tiers and availability, refer to the PSDS Australia Release Notes.

- AI Skills, Routine AI agents
- AI-assisted understanding and acceleration
- Routine pattern recognition and categorization
- Task-based assistance for experts and all employees

- Enables AI Native entitlement alignment for PSDS
- Supports tier‑based access to AI capabilities where applicable
- Integrates with ServiceNow platform AI components
- Designed to support AI Native packaging across PSDS offerings