Hyro AI Agents for Password Reset Calls in ServiceNow help IT and service desk teams reduce call volume by automating one of the most common ITSM requests: employee password resets.

Designed for ITSM and Voice-to-Case use cases, Hyro’s AI agents use natural voice interactions to understand employee intent, securely authenticate identity, and guide password reset resolution without human involvement. When an employee calls in, the AI agents capture context and automatically create or update a ServiceNow case, ensuring full visibility, tracking, and auditability across the service desk.

For password reset requests, Hyro’s AI agents initiate a secure voice-to-text workflow, delivering a reset link via SMS or email and enabling employees to resolve the issue quickly through native ServiceNow processes.

By automating both voice-to-case creation and password reset workflows, Hyro’s AI agents reduce repetitive Tier 1 calls, accelerate time to resolution, and free service desk agents to focus on higher-value work. Unlike traditional IVR or standalone AI solutions, Hyro’s AI agents integrate directly with ServiceNow ITSM workflows, preserving governance, reporting, and SLAs while delivering a seamless, always-on self-service experience for employees.

The price shown reflects a monthly per-customer rate, annualized at $100,000. All pricing is subject to final approval by Hyro. For additional information, please contact Laura Wang at [email protected].

Hyro AI Agents for ServiceNow reduce service desk workload and automate password reset workflows without staff involvement.

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- Voice-to-Case AI Agents

AI agents automatically create and update ServiceNow cases from live employee calls. Each interaction captures intent and context, then routes the case to the correct service desk.

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- AI-Driven Password Reset 

AI agents identify employee intent, securely authenticate identity, and automate password resets, delivering voice-to-text reset links via email or SMS.