Phoebe is NewRocket’s ITSM front door that intercepts requests, resolves routine issues, and orchestrates escalations—all within ServiceNow.

Powered by AI Agent Studio, Virtual Agent Designer, and AI Agents, Phoebe runs autonomously on triggers and events to deflect incidents, pre-fill tickets with context, and continuously learn by converting resolutions into knowledge with Elara.

·         AI front door for conversational triage and instant auto-resolution of common issues.

·         Context-rich incident creation and SLA-aware routing to the right resolver group.

·         Guided troubleshooting and self-healing actions via orchestrated workflows.

·         Continuous learning: convert successful fixes into curated knowledge with review gates.

·         End-to-end service request fulfillment using Flow Designer and IntegrationHub.