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Recommended Actions for HRSD

Recommended Actions for HRSD

by Service-now.com

Recommended Actions for HRSD in HR Agent Workspace

0 installs 0 reviews v1.0.3 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2026-03-13 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -

About

Recommended Actions in HRSD helps HR Agents in suggesting the actions they can take next to fulfill the case.

Key Features

1. Search
- Similar Cases Search - Surfaces cases similar to the current case
- KB Search - Surfaces KB articles that would be helpful in fulfilling the current case

2. Suggested Actions
- Add an Approval - HR Agents can add an approval directly using recommended action, if the associated HR Service is configured to do so

Version History (2)
v1.0.3 2026-07-09 17:05:00
Fixed - RCA issues in recommended actions.
v1.0.1 2026-03-12 15:36:55
New Search Similar Cases Search - Surfaces cases similar to the current case KB Search - Surfaces KB articles that would be helpful in fulfilling...
ID: e598316c6b33aa1013d82421ee44afe0 · Published: Jul 2026 · Updated: Sep 09, 2026