Activity Timer
A reusable component that tracks time elapsed on a specific activity, such as a record.
0 installs
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v2.0.3
Scoped Application
Free-ish (consumes 1 tables)
1 tables
Developer Instance
Sub-Production
Install Trend
First tracked: 2026-03-13
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
The Activity Timer is a reusable component in UI Builder that tracks the time agents spend on a specific activity, such as a record or an interaction. Providing real-time agent metrics improves visibility into time spent across channels, enabling managers to identify inefficiencies, improve resource allocation, and boost productivity.
Key Features
The Activity timer accurately tracks time spent by agents working on records by understanding when a workspace tab is active or inactive by capturing:
- Entry/Exit/Switching of tabs(requires page configuration)
- Parent vs child tab activity(requires page configuration)
- Inactivity detection (manual, session timeouts, etc)
Version History (3)
v2.0.3
2026-06-16 16:35:26
Fixed: PRB2017916 reduce DB queries
v2.0.2
2026-05-05 14:50:22
* Changed: performance improvements
* Fixed various minor defects
v1.0.2
2026-03-12 15:58:31
New:
New UI builder component Activity timer that tracks time spent by agents working on records(incidents, cases, interactions, etc)
ID: 53cb6facaf2b737ade697ea9cba6b6e0 · Published: Jun 2026 · Updated: Sep 09, 2026