Web Components for Customers
Give your customers ability to add ServiceNow components on non-ServiceNow websites
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 238 | -238 |
About
Web Components for Customers enable CRM organizations to configure ServiceNow web components for streamlined self-service customer experiences, allowing these components to be embedded seamlessly on external websites.
Key Features
Web components include:
- Case list: Enable customers to view their ServiceNow cases on non-ServiceNow websites
- Case view: Allow customers to see detailed information about their ServiceNow cases. It also includes a process tab that displays relevant playbooks when they are created for the case record.
- Case create: Facilitate the creation of new ServiceNow cases on non-ServiceNow websites
Web Components for Customers plugin for CSM also installs dependency plugins for CSM-specific components.
Web components installed through the **Web Components Foundation** store app:
- Service catalog item: Create ServiceNow cases using Catalogs on non-ServiceNow websites
- Playbook intake: Submit cases using Playbook's guided experience. Systematically capture case details and display stages and activities involved in resolving the case
- Knowledge article view: Display knowledge articles and their key details like title, content, author, view count, read time, and others.
- Data visualization: Display a graphical representation of information from any ServiceNow table using visual elements such as single score, pie chart, donut & semi donut
- Object list: Display records from any ServiceNow table, showing either all or the top records. It supports hierarchical layouts, bulk actions, inline editing, and more
- Service Catalog Browse: View Service Catalog items and filter by catalogs, category items
Web embeddable admin experience installed through the **Web Embeddable Core** store app. Administrators can:
- Configure component properties
- Select the theme associated with the components
- Preview the component in real-time
- Activate and deactivate the components
- Configure CORS rules
- Generate Global code for authentication setup and theme configuration
- Generate the Embed code with event handlers
- Create modules to manage components in multiple websites
- Create groups to model external website structure and organize component instances
- Create component instances to save & retrieve the configuration of a specific component
- Create and manage custom components