Assignment Workbench is now delivered as a ServiceNow Store application, enabling modular deployment, simplified upgrades, and improved lifecycle management for Customer self-service and omnichannel engagement solutions.

This release migrates the previously global-scoped Assignment Workbench and Customer Service Social Media integration into a fully managed Store application. The migration ensures feature parity while aligning with modern ServiceNow application architecture standards.

By moving to a Store-based model, customers benefit from:

- Simplified upgrade paths
- Improved maintainability
- Better scalability
- Enhanced modular deployment
- Future extensibility for omnichannel capabilities

All existing Assignment Workbench capabilities and Customer Service Social Media integration features are preserved in this release.

- Migration of global-scoped Assignment Workbench to Store application model
- Full preservation of existing functionality and configurations
- Hosted plugin model support
- Upgrade-safe architecture aligned with Store app best practices
- Backward compatibility for existing customers
- Improved modularization for Customer Self-Service and Omnichannel Engagement