Customer Service with Service Management
Customer Service with Service Management
0 installs
0 reviews
v2.1.0
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2026-03-13
Latest: 2026-11-01 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-11-01 | 0 | - |
About
Integrate Customer Service Management with IT Service Management that includes the Incident, Problem, Change, and Request Management applications. With this integration, users can create request, incident, problem, and change records from customer service cases and external users can view these records from the Customer and Consumer Service Portals.
Key Features
Integrate Customer Service Management with IT Service Management that includes the Incident, Problem, Change, and Request Management applications. With this integration, users can create request, incident, problem, and change records from customer service cases and external users can view these records from the Customer and Consumer Service Portals.
Version History (4)
v2.1.0
2026-09-10 19:52:53
Changed: Internal framework update with no customer-facing changes
v2.0.3
2026-07-09 17:19:13
Fixed: Introduced a fix for the "Duplicate comments are seen for the proactive experience workflows" defect.
v2.0.2
2026-05-05 14:46:59
Ficed: Fixed Demo Data
v2.0.1
2026-03-12 17:00:48
No new features have been delivered; migrated the application from family to store.
ID: de5602cc8713130064048467a7cb0b41 · Published: Sep 2026 · Updated: Nov 01, 2026