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Customer Proxy Contacts

Customer Proxy Contacts

by Service-now.com

Proxy contacts for customer cases

0 installs 0 reviews v2.1.0 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2026-03-13 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -

About

 

Enables internal employees to act as proxy case contacts and create customer cases and requests on behalf of customers, while clearly tracking the internal user as the proxy contact.

Key Features

 

Enables internal employees to act as proxy case contacts and create customer cases and requests on behalf of customers, while clearly tracking the internal user as the proxy contact.

Version History (2)
v2.1.0 2026-08-07 19:22:03
Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
v2.0.0 2026-03-12 17:00:51
No new features have been delivered; migrated the application from family to store.    
ID: 51fa20e887132300d6b0a7da0acb0b74 · Published: Aug 2026 · Updated: Sep 09, 2026