0 installs
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v1.1.1
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2026-03-13
Latest: 2026-11-01 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-11-01 | 0 | - |
About
Get interactions to agents with the right expertise—instantly. Skill Rule automatically matches incoming work to agent skills and proficiency levels, eliminating manual assignment and helping agents solve issues faster. Built natively on ServiceNow and integrated with Advanced Work Assignment, it requires no separate tools or complex setup.
Key Features
- Smart skill matching: Define conditions that evaluate agent skills at assignment time and routes to the right agents.
- Built into Advanced Work Assignment (AWA) — No extra configuration or separate systems needed.
- First-match assignment — Directs work to skilled agents without reassignment.
- Easy administration — Update skill rules anytime from the Admin Console.
Version History (2)
v1.1.1
2026-09-10 20:46:15
Changed:
Skill matching is now instant and fluent. Work routes the moment it arrives, with no delay between assignment and agent pickup.
v1.0.3
2026-03-12 17:02:52
New
Skill Rule is now available as a standalone store application, migrated from the Skill Determination platform plugin (com.snc.skill_determinat...
ID: 07f2b49d578323006e04aa65ef94f947 · Published: Sep 2026 · Updated: Nov 01, 2026