Now Assist for Automation Center
Enabling the power of AI for Automation Center allows teams to harness intelligent automation tools that streamline workflows, enhance decision-making, and drive operational efficiency. This integration empowers users to automate repetitive tasks, analyze complex data, and scale processes with precision, ensuring optimal performance across the platform.
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
This is the Gen AI capability for Automation Center, which enables Centers of Excellence (CoEs), developers, and business stakeholders to efficiently navigate the governance of automations within ServiceNow, including Flows, Subflows, Actions, Catalog Items, Playbooks, RPA, and many more, as well as automations outside of ServiceNow. By providing a unified interface, it serves as a single pane of glass to monitor and manage the entire automation landscape, leveraging the efficiency of Generative AI to streamline processes and enhance decision-making across diverse automation tools and platforms such as robotic process automation (RPA) systems, low-code development environments, and third-party integration platforms.
Key Features
User Task Step Summarization: The ability to generate task-level information in human-readable format on the Automation Request form streamlines the process of creating AI Agents. By providing clear, structured summaries of tasks directly within the form, this feature reduces manual input errors and accelerates the AI Agent creation workflow. This capability is specifically designed to operate within the Automation Center scope, ensuring alignment with existing processes and governance standards.