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v4.1.7
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2026-03-13
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
A set of capabilities used to manage customer-facing communications and resolution processes for common issues.
Key Features
A set of capabilities used to manage customer-facing communications and resolution processes for common issues.
Version History (6)
v4.1.7
2026-08-01 01:16:06
Defect Fix: Fluent Migration incorrectly modified metadata on the base Customer Service table by reassigning the table scope, updating related...
v4.1.5
2026-07-23 19:52:36
Defect fix to address the issue "sn_customerservice_case table has been rescoped within sn_majorissue_mgt application scope after upgrading to vers...
v4.1.0
2026-07-09 17:10:45
Changed: Internal code updates with no impact to existing functionality or user-facing behavior.
Fixed: Defect fix - When a Major Case is accepted ...
v4.0.0
2026-06-16 16:11:15
New:
Added new reference field on Case (sn_customerservice_case) table: 'Suggested major case'
Changed:
Added logic to maintain 'Suggested majo...
v3.0.1
2026-04-09 14:54:30
New: Enhanced major case creation to support consistent case types across related cases. Key actions include creating major cases with the same cas...
v2.0.0
2026-03-12 17:06:17
No new features have been delivered; migrated the application from family to store.
ID: 8c2fe7753b120300b5c42479b3efc449 · Published: Aug 2026 · Updated: Sep 09, 2026