Walk-up for Customer Service Management (CSM) helps organizations manage in-person customer visits at physical service locations. Customers can check in online or on-site at a designated walk-up service center. Staff can then manage queues, track visits, and provide real-time support at service desks and help counters. Walk-up for CSM works as part of the broader CSM workflow to deliver fast, face-to-face assistance where customers need it most.

- Configure physical walk‑up service centers and locations
- Support online and onsite check‑ins at walk‑up service centers
- Route online check‑ins to the nearest walk‑up location, with the option to select a different location
- Support walk‑up appointment scheduling, rescheduling, and cancellations
- Send email notifications for walk‑up request lifecycle updates, including assignment, approaching service time, closure, and abandonment
- Enable walk‑up queue participation, allowing users to join a queue and view their position
- Capture post‑interaction user feedback through surveys