Service Contractor Base
The foundational data model for outsourced service providers and oursourced field service contractors.
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
The **Service Contractor Base** application provides the foundational data model and role framework required to manage outsourced service providers within Customer Service Management (CSM) and outsourced contractors with Field Service Contractor Management. It enables organizations to define external organizations to deliver customer service and to define external contractors, associate them with service organizations, and control how they participate in case handling and service delivery workflows.
Key Features
### Contractor Data Model
Define outsourced service providers as structured entities.
Maintain contractor records with associated organizational relationships.
### Secure Role Framework
Introduces base roles for external contractors.
Supports controlled access to cases, tasks, and related records.
### Organizational Association
Link contractors to service organizations and business locations.
Enable scoped participation aligned with contractual boundaries.
### Access Governance
Ensures contractors can only access records explicitly assigned or permitted.
Supports separation between internal and external service operations.
### Foundation for Outsourced Service Apps
Serves as a prerequisite/base layer for advanced outsourced service capabilities such as:
Outsourced Customer Service (`com.snc.csm_ocs`)
External case handling workflows