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Service Operations Workspace Service Map Monitoring

by Service-now.com

Unified Service Map Topology and Impact Path for AIOps

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0 installs 0 reviews v26.6.21 Scoped Application Free

Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-10-24 (0 installs)

View Install Data

Date	Install Count	Change
2026-10-24	0	-
179 days of no change
2026-04-27	165	-165
5 days of no change
2026-04-21	164	+1
5 days of no change
2026-04-15	165	-1
2 days of no change
2026-04-12	166	-1
4 days of no change
2026-04-07	167	-1
2026-04-06	171	-4
3 days of no change
2026-04-02	172	-1
7 days of no change
2026-03-25	173	-1
1 days of no change
2026-03-23	174	-1
51 days of no change
2026-01-30	181	-7
2026-01-29	185	-4
1 days of no change
2026-01-27	186	-1
1 days of no change
2026-01-25	187	-1
2 days of no change
2026-01-22	188	-1
6 days of no change
2026-01-15	189	-1
1 days of no change
2026-01-13	190	-1
1 days of no change
2026-01-11	191	-1
5 days of no change
2026-01-05	193	-2
4 days of no change
2025-12-31	196	-3
2025-12-30	197	-1
14 days of no change
2025-12-15	198	-1
2 days of no change
2025-12-12	199	-1
8 days of no change
2025-12-03	198	+1
1 days of no change
2025-12-01	197	+1
2 days of no change
2025-11-28	196	+1
1 days of no change
2025-11-26	194	+2
2 days of no change
2025-11-23	193	+1
8 days of no change
2025-11-14	191	+2
2 days of no change
2025-11-11	190	+1
2025-11-10	189	+1
3 days of no change
2025-11-06	186	+3
2 days of no change
2025-11-03	184	+2
2025-11-02	183	+1
1 days of no change
2025-10-31	182	+1
1 days of no change
2025-10-29	181	+1
2 days of no change
2025-10-26	180	+1
3 days of no change
2025-10-22	179	+1
2025-10-21	178	+1
2025-10-20	177	+1
2025-10-19	176	+1
1 days of no change
2025-10-17	173	+3
2025-10-16	172	+1
2025-10-15	170	+2
2025-10-14	169	+1
2025-10-13	167	+2
3 days of no change
2025-10-09	165	+2
2025-10-08	164	+1
2025-10-07	162	+2
1 days of no change
2025-10-05	161	+1
4 days of no change
2025-09-30	160	+1
5 days of no change
2025-09-24	158	+2
2025-09-23	157	+1
3 days of no change
2025-09-19	156	+1
2025-09-18	154	+2
1 days of no change
2025-09-16	153	+1
2025-09-15	152	+1
3 days of no change
2025-09-11	151	+1
2025-09-10	150	+1
2025-09-09	149	+1
2025-09-08	148	+1
2025-09-07	146	+2
2025-09-06	145	+1
3 days of no change
2025-09-02	143	+2
4 days of no change
2025-08-28	141	+2
2025-08-27	140	+1
2025-08-26	139	+1
2025-08-25	138	+1
4 days of no change
2025-08-20	137	+1
1 days of no change
2025-08-18	135	+2
1 days of no change
2025-08-16	133	+2
2025-08-15	132	+1
1 days of no change
2025-08-13	131	+1
1 days of no change
2025-08-11	129	+2
2025-08-10	128	+1
3 days of no change
2025-08-06	127	+1
2025-08-05	125	+2
4 days of no change
2025-07-31	124	+1
2025-07-30	123	+1
2 days of no change
2025-07-27	122	+1
3 days of no change
2025-07-23	121	+1
1 days of no change
2025-07-21	120	+1
3 days of no change
2025-07-17	118	+2
1 days of no change
2025-07-15	117	+1
2025-07-14	114	+3
2025-07-13	113	+1
3 days of no change
2025-07-09	112	+1
5 days of no change
2025-07-03	111	+1
3 days of no change
2025-06-29	109	+2
1 days of no change
2025-06-27	106	+3
1 days of no change
2025-06-25	104	+2
2025-06-24	103	+1
2025-06-23	101	+2
3 days of no change
2025-06-19	100	+1
2025-06-18	99	+1
2025-06-17	98	+1
2025-06-16	97	+1
2025-06-15	96	+1
2 days of no change
2025-06-12	95	+1
6 days of no change
2025-06-05	93	+2
1 days of no change
2025-06-03	91	+2
1 days of no change
2025-06-01	90	+1
3 days of no change
2025-05-28	89	+1
2025-05-27	88	+1
2025-05-26	87	+1
1 days of no change
2025-05-24	86	+1
3 days of no change
2025-05-20	83	+3
2025-05-19	82	+1
2025-05-18	81	+1
2025-05-17	80	+1
2025-05-16	78	+2
2025-05-15	77	+1
1 days of no change
2025-05-13	76	+1
1 days of no change
2025-05-11	73	+3
2 days of no change
2025-05-08	71	+2
2025-05-07	69	+2
4 days of no change
2025-05-02	68	+1
6 days of no change
2025-04-25	66	+2
2025-04-24	65	+1
2025-04-23	64	+1
4 days of no change
2025-04-18	63	+1
2025-04-17	61	+2
2 days of no change
2025-04-14	59	+2
4 days of no change
2025-04-09	58	+1
2025-04-08	57	+1
2025-04-07	56	+1
2025-04-06	55	+1
2 days of no change
2025-04-03	54	+1
2025-04-02	53	+1
6 days of no change
2025-03-26	52	+1
1 days of no change
2025-03-24	51	+1
2 days of no change
2025-03-21	49	+2
2 days of no change
2025-03-18	48	+1
1 days of no change
2025-03-16	47	+1
3 days of no change
2025-03-12	46	+1
6 days of no change
2025-03-05	45	+1
1 days of no change
2025-03-03	44	+1
6 days of no change
2025-02-24	43	+1
3 days of no change
2025-02-20	42	+1
7 days of no change
2025-02-12	40	+2
2025-02-11	39	+1
3 days of no change
2025-02-07	38	+1
2025-02-06	37	+1
2 days of no change
2025-02-03	36	+1
5 days of no change
2025-01-28	35	+1
10 days of no change
2025-01-17	34	+1
6 days of no change
2025-01-10	32	+2
7 days of no change
2025-01-02	30	+2
63 days of no change
2024-10-30	14	+16

About

Enable operators to visualize relationships between Configuration Items (CIs) and alerts with real-time updates and detailed impact paths. Enhance troubleshooting and proactive management by quickly identifying root causes and dependencies for both discovered and application services.

Key Features

Introducing the new Unified Service Map for AIOps use cases: View the topology of services and investigate how specific alerts impact them.

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- Display the impacted path of any alert, enabling you to quickly assess its impact on a service.
- Navigate between alerts impacting your service via the new panel: Impact path.
- View Service topology: Investigate a wider view of the service topology on the service map for up to 250 CIs regardless of alerts.
- Depending on the size of the service, the unified map either shows the full map (if it contains up to 60 CIs) or an Impact Path leading to the most critical alert (for maps with over 60 CIs). For large maps, you can reveal more CIs by clearing the existing selection and navigating to the "Show more nodes" optimization option.

Version History (6)

v26.6.21 2026-10-08 17:07:02

Changed: Service Map Monitoring now supports WCAG 2.2 AA accessibility standards. All touch targets are at least 24px in size or have sufficient ...

v26.6.2 2026-09-10 19:26:48

Changed: Service Map Monitoring now supports WCAG 2.2 AA accessibility standards. All touch targets are at least 24px in size or have sufficient ...

v26.5.0 2025-07-31 16:08:01

Fixed — Impacted path alerts panel - Fix incorrect mapping of alerts that are part of an alert group to the parent alert's service

v26.4.0 2025-05-01 14:35:41

Fixed: Accessibility enhancements Unexpected behavior when navigating from the Service Dashboard fixed

v26.3.0 2025-01-30 16:09:10

New Adding the option to pin an alert at the top to the Impact path panel, so users can focus on it and find it easily.    Allowing use...

v26.1.0 2024-11-07 14:36:09

Fixed Performance improvements

ID: b958bcb71b1c4650505ada41cd4bcbff · Published: Oct 2026 · Updated: Oct 24, 2026