BeyondTrust Privilege Management JIT Integration
Manage Just-in-Time (JIT) Access Requests from ServiceNow
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About
For Privilege Management Cloud customers who use ServiceNow to manage IT-related tickets, this new integration lets their end-users make requests for approval directly into ServiceNow as a ticket. ServiceNow service desk professionals can then directly respond to end users from within the ticket as an approval or denial.
Not only does this integration allow end-users to ask for the elevation of applications and privileges, it also allows service desk professionals to approve privileges and give end-users access they need to do their jobs.
Key Features
Automatically create tasks for privilege escalation requests .
Request details are accessible in ServiceNow. Support staff can approve application execution and admin session requests directly from a ServiceNow record.
The app includes out-of-the-box support for Incident, Change, SC Requested Item, or SC Task records, but is also customizable to allow for other Task-type records. Behavior is workflow-driven which means you can also tailor it to suit your needs though ServiceNow's Workflow Studio.
In addition to tracking the full request within ServiceNow, work notes are created to log the history of a request from the time it hits your ServiceNow instance all the way through acceptance of the decision by PM Cloud.