Benivo Integration
by Benivo Ltd
Transform mobility operations with effortless ServiceNow integration
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
The Benivo Integration Scoped Application is designed for enterprises that use ServiceNow to manage workflows and rely on Benivo to support global mobility programs. It provides a unified, automated connection between the two systems so HR, Mobility, IT, and Support teams can maintain accurate cases, tasks, and employee data without manual updates or duplicate effort.
Organizations often struggle with fragmented mobility information spread across platforms, leading to delays, inconsistent data, and inefficient case handling. This application solves those issues by synchronizing Tickets, Tasks, Users, Policies, Offices, and Services in real time. The result is faster resolution times, reduced manual work, and cleaner data across both systems. Customers also gain improved visibility into employee mobility journeys, fewer missed updates, and smoother collaboration between teams.
What sets this solution apart is its simplicity, security, and native fit within ServiceNow. It requires only ITSM, installs quickly, and uses secure OAuth 2.0 communication with upgrade-safe architecture. It delivers a standardized, supportable approach with preconfigured flows and Benivo Spoke actions that reduce implementation time and long-term maintenance costs. Enterprises get a reliable, scalable integration purpose-built for modern mobility operations.
Key Features
**Outbound Flows (ServiceNow → Benivo)**
- **Incident → Benivo Ticket**
- **Task → Benivo Task**
- **User → Benivo User**
**Inbound Flows (Benivo → ServiceNow)**
- Benivo calls ServiceNow Table APIs to import:
- Transform Maps move data from staging tables into:
**Master Data Imports**
_(Policies, Offices, Services)_
- Supported master data domains:
- Each domain includes:
- Scheduled Import Sets run daily to ensure Policies, Offices, and Services remain synchronized.
**Access Token Handling**
- A dedicated **“Get Access Token”** REST endpoint retrieves an access token from Benivo.
- The token is stored in a system property.
- It is automatically used as a **Bearer token** in Authorization headers for all Policies, Offices, and Services API calls.