Vonage Premier Contact Center
Empower Your Agents to Deliver Superior Service Experiences
Install Trend
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| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
**Vonage Premier for ServiceNow Voice** is a native contact center solution that embeds enterprise-grade voice and real-time AI capabilities directly into ServiceNow workflows. Built on the ServiceNow AI Platform, it integrates seamlessly with Customer Service Management (CSM) and IT Service Management (ITSM), enabling organizations to deliver exceptional customer experiences while maximizing agent productivity. Agents work entirely within their ServiceNow workspace with unified voice controls, real-time transcription, and AI-powered insights—eliminating the need to switch between applications. Voice data flows directly into ServiceNow records, strengthening AI tools like Now Assist with complete interaction context and enabling automated workflows that accelerate service resolution.
Key Features
**Vonage Premier for ServiceNow Voice** is a native contact center solution that embeds enterprise-grade voice and real-time AI capabilities directly into ServiceNow workflows. Built on the ServiceNow AI Platform, it integrates seamlessly with Customer Service Management (CSM) and IT Service Management (ITSM), enabling organizations to deliver exceptional customer experiences while maximizing agent productivity. Agents work entirely within their ServiceNow workspace with unified voice controls, real-time transcription, and AI-powered insights—eliminating the need to switch between applications. Voice data flows directly into ServiceNow records, strengthening AI tools like Now Assist with complete interaction context and enabling automated workflows that accelerate service resolution.