CSM Investigative Case Management
A purpose-built solution for the Public Sector Digital Services industry product that provides a structured workflow for organizing, tracking and resolving government investigations. This includes gathering and analyzing data, cross-agency collaboration and ensuring compliance with government policies and regulations.
Install Trend
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| Date | Install Count | Change |
|---|---|---|
| 2026-03-16 | 0 | - |
About
Investigative Case Management (ICM) is the AI-first platform for government fraud, waste, and abuse investigations, designed to modernize investigative operations, accelerate case resolution, and ensure regulatory compliance.
Purpose-built foundation of data models, workflows, and AI agents transforms paper-based and spreadsheet-driven processes into unified digital operations. ICM provides a standard architecture for managing complex investigations with a government-optimized data model supporting diverse investigation types and comprehensive evidence management.
With ICM, investigative agencies can:
- Accelerate case intake and reduce administrative burden
- Improve investigative quality through comprehensive evidence management
- Ensure compliance with regulatory requirements and audit standards
- Scale investigative capacity without proportional headcount increases
Key Features
Investigative Foundation
- Purpose-built data model investigations
- Security framework for sensitive case data
- Compliance-ready audit trails
Entity Management
- Track entities for persons, property, vehicles, organizations, locations, etc.
- Relationship mapping and link analysis
- Cross-case entity identification
Evidence Management
- Chain of custody tracking
- Multi-source evidence correlation
Case Workspace
- Investigator-optimized pages, lists, and menus
- Dedicated persona dashboards
- Workflow-driven case progression