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PSDS Investigative Case Management

PSDS Investigative Case Management

by Service-now.com

A purpose-built solution for the Public Sector Digital Services industry product that provides a structured workflow for organizing, tracking and resolving government investigations. This includes gathering and analyzing data, cross-agency collaboration and ensuring compliance with government policies and regulations.

0 installs 0 reviews v1.1.0 Scoped Application Free-ish (consumes 4 tables) 4 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2026-02-28 Latest: 2026-09-09 (0 installs)
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Date Install Count Change
2026-09-09 0 -

About

Investigative Case Management (ICM) is the AI-first platform for government fraud, waste, and abuse investigations, designed to modernize investigative operations, accelerate case resolution, and ensure regulatory compliance.

Purpose-built foundation of data models, workflows, and AI agents transforms paper-based and spreadsheet-driven processes into unified digital operations. ICM provides a standard architecture for managing complex investigations with a government-optimized data model supporting diverse investigation types and comprehensive evidence management.

 

With ICM, investigative agencies can:

- Accelerate case intake and reduce administrative burden
- Improve investigative quality through comprehensive evidence management
- Ensure compliance with regulatory requirements and audit standards
- Scale investigative capacity without proportional headcount increases

Key Features

Investigative Foundation

- Purpose-built data model investigations
- Security framework for sensitive case data
- Compliance-ready audit trails

Entity Management

- Track entities for persons, property, vehicles, organizations, locations, etc.
- Relationship mapping and link analysis
- Cross-case entity identification

Evidence Management

- Chain of custody tracking
- Multi-source evidence correlation

Case Workspace

- Investigator-optimized pages, lists, and menus
- Dedicated persona dashboards
- Workflow-driven case progression

Version History (6)
v2.7.0 2026-08-07 18:47:49
New Investigators can manage tasks and escalate field work directly within case records. A dedicated area to view all investigative tasks is now a...
v2.0.0 2026-07-09 16:53:46
This epic introduces two configurable system properties, x_snc_icm.case_write_access and x_snc_icm.case_read_access, enabling agencies to extend wr...
v1.2.1 2026-06-16 16:28:03
Enhancements & foundational updates for AI Native development and upcoming features.
v1.1.0 2026-05-05 14:39:32
What's New Primary Supervisory Agent Assignment Cases now support a dedicated Primary Supervisory Agent role, distinct from the existing Supervisor...
v1.0.2 2026-04-09 15:04:33
Enhancements and fixes only. No new features added.
v1.0.1 2026-03-12 16:13:01
Initial Release

Support

ID: f457f57483b6ae1c4aaa90ffeeaad3ed · Published: Aug 2026 · Updated: Sep 09, 2026