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Investigative Case Management Foundation

Investigative Case Management Foundation

by Service-now.com

A purpose-built solution for the Public Sector Digital Services industry product that provides a structured workflow for organizing, tracking and resolving government investigations. This includes gathering and analyzing data, cross-agency collaboration and ensuring compliance with government policies and regulations.

0 installs 0 reviews v0.1.1 Scoped Application Free-ish (consumes 29 tables) 29 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2026-02-28 Latest: 2026-03-15 (0 installs)
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Date Install Count Change
2026-03-15 0 -

About

Investigative Case Management (ICM) is the AI-first platform for government fraud, waste, and abuse investigations, designed to modernize investigative operations, accelerate case resolution, and ensure regulatory compliance.

Purpose-built foundation of data models, workflows, and AI agents transforms paper-based and spreadsheet-driven processes into unified digital operations. ICM provides a standard architecture for managing complex investigations with a government-optimized data model supporting diverse investigation types and comprehensive evidence management.

 

With ICM, investigative agencies can:

- Accelerate case intake and reduce administrative burden
- Improve investigative quality through comprehensive evidence management
- Ensure compliance with regulatory requirements and audit standards
- Scale investigative capacity without proportional headcount increases

Key Features

Investigative Foundation

- Purpose-built data model investigations
- Security framework for sensitive case data
- Compliance-ready audit trails

Entity Management

- Track entities for persons, property, vehicles, organizations, locations, etc.
- Relationship mapping and link analysis
- Cross-case entity identification

Evidence Management

- Chain of custody tracking
- Multi-source evidence correlation

Version History (1)
v0.1.1 2026-02-19 18:51:47
Initial release  

Support

ID: e1e0b44447c03a50be2a6698436d4353 · Published: Feb 2026 · Updated: Mar 15, 2026