ServiceNow Otto for Order Management
Accelerate order resolution with generative AI.
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
ServiceNow Otto for Order Management leverages generative AI and ServiceNow’s intelligent workflows to streamline complex order management processes.
Designed for enterprises managing high-volume orders, this solution reduces manual intervention, accelerates resolution times, and improves customer satisfaction.
Key Features
- Manage order operations: Automate the intake process for order case creation from the Business Portal.
- Manage invoice operations: Automate the intake and resolution of invoice cases from the Business Portal.
- Summarization for Order Management AI agent: Empower order agents and fulfillment agents with instant order summaries that drive faster action.
- Manage return operations: RMA AI agent.
- Assist Order Management AI agent: Accelerate order capture and turnaround by providing quick actions in one place.