Conversational Integration with Whatsapp
Conversational Integration with Whatsapp
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
This app delivers a native WhatsApp adapter for direct integration with the WhatsApp Cloud API, replacing the current third-party-based solution. The new adapter enables agents to send and receive customer messages on WhatsApp while supporting rich messaging features such as media sharing, location requests, list pickers, and typing indicators. This enhancement improves customer experience by expanding geographic coverage, leveraging full WhatsApp API capabilities, and simplifying onboarding. The solution is designed for customer service messaging channels and supports both agent and customer personas.
Key Features
## Core messaging
Send and receive text messages to and from customers via the WhatsApp Cloud API
## Media support
- Send and receive media (images, audio, video, and documents) with customers
- Store inbound media or attachments received via Webhook
- Upload outbound media to Facebook
## Conversation flows
Supports customer-initiated, agent-initiated, and system-initiated conversations
## Integration & mapping
- Map ServiceNow rich controls to WhatsApp controls
- Agent workspace integration to render rich controls