Q-SYS Reflect is a cloud-based remote monitoring and management solution purpose-built for modern AV environments. As a native part of the Q-SYS Platform, Reflect empowers organizations to maximize system uptime, streamline workflows, and unlock actionable insights from every connected device—whether Q-SYS or third-party—across their global AV estate.

The Q-SYS Reflect application with ServiceNow bridges AV and IT workflows by integrating AV system data into the ServiceNow Platform. This enables automated ticket creation, real-time inventory updates, and faster incident response using the customer’s existing ServiceNow IT Service Management (ITSM), IT Asset Management (ITAM) and similar solutions.  Organizations can seamlessly incorporate AV into their IT operations without retraining support teams or building custom integrations.

Powered by a cloud-first architecture, the Q-SYS Full Stack AV Platform unifies audio, video, and control with intelligent OS capabilities and a cognitive cloud layer for advanced analytics and future AI integration. At its core, Reflect serves as the data engine and visibility layer, delivering a unified view of AV infrastructure and enabling smarter, more proactive service management.

Q-SYS Reflect Connect is a scoped ServiceNow application that enables secure, asynchronous integration with the Q-SYS Reflect API. It automates the ingestion of system, event, and telemetry data into ServiceNow using a scalable, event-driven architecture. The app supports dynamic endpoint configuration, encrypted token management, and job tracking.