AI-native ITSM admin experience automates setup for customers, minimizing manual work, speeding up onboarding, and increasing adoption of key capabilities by installing necessary applications, plugins, and default settings.

A centralized and intuitive admin experience that includes:

* Enhanced **admin home page** with quick access to install AI-native ITSM and to apply default presets automatically.

* **Default configurations** or **presets**
* Intake Channels – Email, Portal and VA Bot on Portal
* Service Channels - Agent Chat and Incident
* Workspace – Modules, List, Forms, Fulfillment flows for OOB Catalog Item, Incident to Request Flow
* Now Assist - AI Search, Summarization, Resolution notes, Knowledge Article
* **Product configuration console** provides an admin UI to configure and manage AI-native ITSM and its features before, during, and after implementation.
* Configure **Employee experience**: Enable an AI-first comprehensive employee experience focused on a simplified Core IT portal with an AI chat first approach to find answers, order items, check status, and create incidents.
* Configure **Fulfiller experience**: Enable an AI-first IT support or fulfiller experience to support multi-channel IT support for simplified incident and request management.