IT Service Management
AI-powered solutions to streamline operations, accelerate service management workflows, and deliver organization-wide efficiencies.
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
Enable an AI-first comprehensive admin, employee, and fulfiller experience for ITSM workflows.
**Admin** : An AI-first centralized and intuitive admin experience that enables customers to configure their ITSM workflows to meet their business needs.
**Employee** : An AI-first comprehensive employee experience focused on a simplified IT portal with an AI chat first approach to find answers, order items, check status, and create incidents.
**Fulfiller** : An AI-first efficient IT support experience to support multi-channel IT support with a focus on simplified incident and request management.
Key Features
**Admin Experience** :
- **Enhanced admin home page** with quick access to install AI-native ITSM and to apply default presets automatically.
- **Default configurations** or **presets.**
- **Product configuration console** provides an admin UI to configure and manage AI-native ITSM and its features before, during, and after implementation.
**Employee Experience** :
- **Simplified Core IT Portal**
- **Prebuilt Catalog Items** (Taxonomy, Record Producer) covering common IT issues and requests.
- **Enhanced Now Assist Virtual Agent ** with prebuilt AI agents for requestors.
- Pre-defined **AI Search** profiles and indexing to boost deflections.
- **Multi-channel support** through Portal, Email, and Microsoft Teams.
**Fulfiller Experience** :
- **Workspace experience** : Simplified workspace experience for the fulfillers.
- **AI and generative AI ** capabilities.
- **Landing page** and **dashboards** for the agent persona.