Retail Core
The ServiceNow® Retail Core application streamlines retail operations with optimized processes and tools.
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About
The ServiceNow® Retail Core application empowers frontline managers and associates to seamlessly manage day-to-day store operations by automating routine tasks and enabling customers to resolve issues through self-service. This frees staff time to focus on customer engagement. It also enables two-way communication and visibility between stores and headquarters (HQ), enhancing staff productivity and reducing operational costs.
Key Features
- Streamlines the connection between HQ and retail organizations by increasing visibility and enabling teams in these retail organizations to complete tasks.
- Improves the employee experience in retail organizations with self-service tools such as a knowledge base.
- Reduces duplication of individual requests by providing visibility through a central portal with access to retail organizations' cases.
- Optimizes efficiency by enabling retail organization teams to request support directly from HQ through cases, live chat, phone calls, and other channels.
- Enhances customer satisfaction by allowing retail teams to report in-store customer issues quickly.
- Enables retail personas to use the Store Inquiry AI agent for faster resolutions.
Version History (12)
+ 2 more versions